Key Responsibilities:

- Must have expereince with dental office procedures and terminology.

- Answer incoming calls promptly and with a friendly, professional demeanor.

- Schedule, reschedule, or cancel appointments as requested, optimizing the appointment calendar to accommodate patient needs and office workflow.

- Provide patients with information regarding our dental services, treatments, and procedures, including preparation and what to expect.

- Take detailed messages for dental staff and ensure they are communicated accurately and timely.

- Confirm upcoming appointments and manage appointment reminders to reduce no-shows.

- Maintain patient records with up-to-date contact information and health history.

- Assist in resolving any patient concerns or issues related to appointments.

Qualifications and Skills:

- High school diploma or equivalent; experience in a dental or medical office setting preferred.

- Excellent telephone etiquette and the ability to manage multiple lines.

- Strong organizational skills and attention to detail.

- Proficiency in office software and phone systems, with the ability to learn new software quickly.

- Compassionate and patient-oriented, with excellent interpersonal skills.

- Ability to work efficiently in a fast-paced environment.

- Billingual (English/Spanish)

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• New Britain, CT 06050: Relocate before starting work (Required)

Work Location: In person